Terms of Use

1. Acceptance of Terms

By using Avina Care’s website and home-care services, you agree to follow and be bound by these Terms of Use. If you do not agree, you must discontinue use of our platform and services.

2. Our Services

Avina Care provides elderly home-care services in Nepal, including but not limited to:

• Personal and daily living assistance
• Companionship and emotional support
• Skilled nursing and medical coordination
• Lab test facilitation and doctor consultations
• Care management through our online platform

3. Eligibility

To use our services, you must:

• Be 18 years or older, or have guardian consent
• Provide accurate contact and health information
• Keep your account credentials secure
• Update us promptly if your details change

4. Medical Disclaimer

Avina Care is not a replacement for professional medical treatment. Always consult qualified healthcare providers for diagnosis or emergencies. In urgent cases, call local emergency services immediately.

5. Your Responsibilities

You agree to:

• Be honest about your care needs
• Treat caregivers respectfully
• Maintain a safe home environment
• Pay fees according to your agreement

6. Payments

Payment terms are defined in your service agreement. We accept cash, bank transfer, and insurance (where applicable). Late payments may affect service continuity.

7. Privacy

We are committed to protecting your personal and health information in accordance with our Privacy Policy.

8. Liability

While we aim to deliver the highest standard of care, Avina Care is not liable for indirect or unforeseeable damages. Our responsibility is limited to the service fees paid for the specific case in question.

9. Contact Us

By using Avina Care’s services, you confirm that you have read, understood, and accepted these Terms of Use.